My landscaper fired me this morning. I hired him 5 weeks ago to cut my lawn. He told my wife he’d be in my neighborhood each week and would cut it as needed. With all the rain, he “needed” to cut it every week – at $80/cut. This did included trimming the hedges, but not dealing with the weeds – that also popped up as a result of all the rain.
I didn’t think this was a good deal. So I asked him to cut my lawn every other week and deal with the weeds at the same time. He said he couldn’t keep me as a customer if I only wanted the lawn cut every other week. He said it would be too long to cut and that he “takes pride in his work and couldn’t risk one of his lawns looking bad.” So, he fired me.
Lesson: If he was looking to change my mind and keep my account value up, he went about it the wrong way. If he would have approached it with a compromise in mind, I probably would have kept him (maybe cut it every 10 days?). Also, I would have gladly paid extra for the weed control and likely would have added other needs (mulch, dead branch removal, etc.). If he had bothered to ask me about my plans and discuss my needs, he may have won the day. Instead, he lost the whole business.
Of course, I’ll find someone else to cut my grass, under the conditions I set, the way I want it done. There are too many landscapers in the area not to. He may find another customer to replace me, but now he had to deal with that plus risking upsetting a loud mouth client who likes to talk to neighbors…
What say you? Thoughts?