Personal Touch

Just made a reservation at a resort for my wife and I to celebrate our 25 year wedding anniversary (applause?  Why, thank you!)  A few minutes after completing my reservation, I received an email confirmation that was noticeably different from the ones I typically receive:  it was from a real person at the resort, with a real name – not from a “reservations@resort.com” or “do-not-reply@resort.com.”  Nice touch, assuming there really IS a REAL person by this name at the resort.  If this is how they respond to emails, I can’t wait to experience their in-person service. 

Stay tuned until August 9th to see if they meet expectations…  (Yes, I’ll let you know the name of the resort – but only after the trip.  I want my wife to be surprised…)

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